We always work hard & perfectly to make you 100% satisfied. But we must keep an option for you as a security. If you don’t get exactly what we described, you can request for refund. Please read the terms below before submitting a request.

 

For Products available on Codecanyon/ThemeForest

Refund system of Products that are being sold on ThemeForest & Codecanyon is fully processed by Envato. ThemeNcode can’t do anything for those items. You can contact Envato support from here

For Downloadable products selling from ThemeNcode Shop:

Refund policy for products that are being sold on ThemeNcode shop is processed by ThemeNcode Authority. Here is a list of situations when you can request for a refund for Downloadable products (that are being sold Directly from ThemeNcode Shop) .

  • If the products does not work how we mentioned in product description
  • If the product is broken

For Custom Services selling from ThemeNcode Shop:

Refund policy for services that are being sold on ThemeNcode shop is processed by ThemeNcode Authority. Here is a list of situations when you can request for a refund for Downloadable products (that are being sold Directly from ThemeNcode Shop) .

  • Late Delivery (Only if ThemeNcode is liable for the late)
  • If final output is not exactly what you asked for.

From the terms above, if you think you are eligible for a refund, use the form below to request a refund.

What happens after  you submit a request ?

  • One of our executives will get in touch of you shortly & discuss the issue
  • After discussion if we think you should get a refund, the executive will send confirmation to billing department
  • Billing department will process the request within 14-21 Business Days

 

Your Name (required)

Your Email (required)

Order Number

Name of Product/Service

Reason for Refund

Please write some details about the issue