At ThemeNcode. We’ve been using a support system for so long. We had a few issues running continuously related to email piping and more. Which was causing difficulties for our users which is not expected at all. We’re sorry for all the issues you had to face earlier.
Today, We’ve decided to shift our previous support to a new platform. We hope this change will improve our support experience a lot. It solves the issue with email piping, has a very nice interface. And most important, you can now login with your envato account or facebook, twitter social accounts as well as using your email.
Here are the answers to some of the questions you may have regarding the migration.
When will this change happen?
We’ve already closed our current support system & the new system is already active. You can create tickets on our new support portal now.
How can I access the new support portal?
You can access our new support portal at this URL: https://themencode.support-hub.io/
Do I need to create a new account if I had account on previous portal?
Yes, We haven’t imported any previous data, so you’ll have to start fresh on our new portal.
Can I create a ticket by email?
Yes, you can create tickets by emailing to firstname.lastname@example.org
That’s all for today, We hope you enjoy using our new support system. Please feel free to ask any other questions you may have.