ThemeNcode LLC (“ThemeNcode”, “we”, “us”, “our”) builds digital products for creators and businesses, including TNC FlipBook 3D, PDF FlipBook and TNCFlow. This policy explains what personal information we collect when you use this website and our services, why we collect it, how we use it, and the choices you have.
By using our website or services, you agree to the practices described here. If you do not agree, please do not use them.
Who We Are
ThemeNcode LLC is the data controller for information collected through this website. Our registered address is 1309 Coffeen Avenue Ste 1200, Sheridan, WY 82801, USA. We also operate an office at Holding 889, Plot 418, 419, Flat B8, Apollo Road, Dhaka 1212.
This policy covers themencode.com. Our other brands, including TNC FlipBook 3D and TNCFlow, may have their own websites with their own privacy notices. Please read the notice on each site you use.
Information We Collect
We collect only what we need to run our website, respond to you and support our products.
Information you give us
- Your name and email address when you fill in a contact form or subscribe to our newsletter
- The details of your inquiry, such as the service you need and your message
- Information you send when you ask for product support, such as your site URL and screenshots
- Any other information you choose to share when you email or partner with us
Information collected automatically
- Device and browser type, operating system and screen size
- IP address and approximate location (country or city level)
- Pages visited, time on page, referring website and clicks
- Cookie identifiers and similar technologies (see Cookies below)
Information from third parties
- Payment and licensing details from the marketplaces and payment providers we sell through, limited to what is needed to confirm and support your purchase
We do not knowingly collect sensitive personal information, and we never see your full payment card number.
How We Use Your Information
We use your information to:
- Respond to your messages, support requests and partnership inquiries
- Provide, maintain and improve our website, products and services
- Send product updates, offers and newsletters, only where you have chosen to receive them
- Protect our website against spam, abuse and fraud
- Understand how visitors use our website so we can improve it
- Meet our legal, tax and accounting obligations
Legal Bases for Processing
If you are in the European Economic Area, the United Kingdom or a similar region, we process your information on these bases:
- Consent, for example when you subscribe to our newsletter or accept optional cookies. You can withdraw consent at any time.
- Contract, when we need your information to deliver a product or service you asked for.
- Legitimate interests, such as keeping our website secure and improving our services, where these do not override your rights.
- Legal obligation, where the law requires us to keep or share certain records.
Cookies and Similar Technologies
We use cookies to make the website work, remember your preferences and understand traffic. Cookies fall into three groups:
- Essential cookies keep the site secure and working. They cannot be switched off.
- Analytics cookies show us how visitors use the site, in aggregate.
- Marketing cookies help us measure and improve our campaigns.
You can accept or decline non-essential cookies in our cookie banner, and you can block or delete cookies in your browser settings. Blocking some cookies may affect how the site works.
Third-Party Services
We work with trusted providers who process information on our behalf. They may include:
- Website hosting and content delivery providers
- Analytics providers
- Email and newsletter providers
- Payment processors and marketplaces
- Google reCAPTCHA, which protects our forms from spam. Its use is subject to the Google Privacy Policy and Terms of Service.
These providers may only use your information to deliver their service to us and must protect it. We do not sell your personal information.
How We Share Information
We share personal information only:
- With service providers who help us run our business, under confidentiality and data protection terms
- With affiliated ThemeNcode brands, where needed to answer your request or support a product you use
- When the law requires it, or to respond to valid legal requests
- To protect our rights, users or the public from fraud, abuse or security threats
- In a merger, acquisition or sale of assets, in which case we will tell you before your information is transferred
International Data Transfers
We operate in the United States and Bangladesh, and our providers may process data in other countries. When we transfer personal information across borders, we use appropriate safeguards, such as standard contractual clauses, where the law requires them.
Data Retention
We keep personal information only as long as needed for the purposes in this policy.
- Contact and support messages are kept while we help you and for a reasonable period afterward.
- Newsletter details are kept until you unsubscribe.
- Records we must keep for tax, accounting or legal reasons are kept for the period the law requires.
When information is no longer needed, we delete it or anonymize it.
Data Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your rights, we will notify you and the relevant authorities as the law requires.
Your Rights and Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Delete your information
- Object to or restrict certain processing
- Receive a copy of your information in a portable format
- Withdraw consent at any time
- Opt out of the sale or sharing of personal information (we do not sell personal information)
- Complain to your local data protection authority
To use any of these rights, email us at [email protected]. We may need to verify your identity first, and we will reply within the time the law allows. You can unsubscribe from marketing emails at any time using the link in each email.
Children’s Privacy
Our website and services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.
Links to Other Websites
Our website may link to other websites, including marketplaces and partner sites. We do not control them and are not responsible for their privacy practices. We encourage you to read their policies.
Changes to This Policy
We may update this policy from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email or a notice on our website.
Contact Us
If you have questions about this policy or how we handle your information, contact us:
ThemeNcode LLC
Email: [email protected]
USA: 1309 Coffeen Avenue Ste 1200, Sheridan, WY 82801, USA
Dhaka: Holding 889, Plot 418, 419, Flat B8, Apollo Road, Dhaka 1212