ThemeNcode LLC (“ThemeNcode”, “we”, “us”, “our”) sells digital products, including WordPress plugins and addons. This policy explains when you can get a refund for a purchase and how to ask for one.
Our products are digital goods. Once downloaded, they cannot be returned, so refunds are limited to the situations described below. In addition to this policy, your country may have its own consumer laws on refunds. Where those laws apply to you, nothing in this policy limits them.
Before You Buy
Every product has a live preview so you can see exactly what you are buying. We recommend trying the preview and sending us any questions before you purchase. Our support team is happy to help through our support hub.
Before You Ask for a Refund
If a product has a technical issue, please contact our support first. Most issues can be fixed quickly, and we will do our best to solve yours.
Products Bought on CodeCanyon
We are an Elite Author on CodeCanyon. For products bought there, we follow the Envato refund policy, and refund requests are made through Envato.
When you are entitled to a refund
- The item is not as described or does not work as it should. An item is “not as described” if it is materially different from its description or preview.
- The item has a security vulnerability that cannot easily be fixed. Contact us first and we will try to fix it. If we cannot, you will get a refund.
- Item support was promised but not provided in line with the Envato item support policy.
- An item support extension was not used. If you bought a support extension and ask for a refund before your existing support expires, we will refund the extension.
- The item was not downloaded. If you have not downloaded the item within 3 months of purchase, you may be eligible for a refund. You will need to provide your purchase code so we can confirm it was not downloaded. Depending on where you live, you may have longer to claim a refund for a personal-use purchase you have not downloaded.
Products Bought on the ThemeNcode Portal
This section covers products sold through the ThemeNcode Portal.
When you are entitled to a refund
- The item is not as described or does not work as it should. An item is “not as described” if it is materially different from its description or preview.
- The item has a security vulnerability that cannot easily be fixed. Contact us first and we will try to fix it. If we cannot, you will get a refund.
- Support was promised but not provided.
How to ask for a refund
Contact our support, tell us about the issue you are having and why you are asking for a refund, and include your order details. We will review your request, and if you are eligible, we will issue the refund.
Products Bought on the Divi Marketplace
Our Divi addon is also sold on the Divi Marketplace, and more of our products may be listed there in future. For these purchases, we follow the Divi Marketplace refund policy:
- You can request a refund within 30 days of purchase, no questions asked.
- After 30 days, purchases are no longer eligible for a refund.
- Once your payment is refunded, it can take up to a week to appear in your bank balance.
When Refunds Are Not Given
On CodeCanyon and the ThemeNcode Portal, we are not obliged to give a refund if:
- You no longer want the item after downloading it
- The item did not meet your expectations, or you feel it is low quality
- You simply changed your mind
- You bought the item by mistake
- You do not have the expertise to use the item
- You ask for a refund without explaining why you are entitled to one
- You can no longer access the item because it has been removed. We recommend downloading items as soon as you buy them.
Automatic Renewals
We do not refund automatic renewal payments for any product. If you do not want your license to renew after its term, please turn off automatic renewal before the renewal date. If you need help with this, contact our support.
Acceptance of This Policy
By placing an order with us, you confirm that you have read and agree to this refund policy. If you do not agree with it, please do not place an order.
Contact Us
If you have any questions about this policy or a refund, reach us through our support hub or email [email protected].